Our Services

What Your VA Can Do For You

Our skilled Virtual Assistants (VAs) are dedicated professionals trained to streamline your tasks and enhance productivity. From managing administrative duties to handling research and customer support, our VAs are adept at providing efficient and effective assistance, allowing you to focus on what truly matters - growing your business.

Quotation and Presentation Creation

Craft accurate quotes and compelling presentations for your clients.

Product Research

Thoroughly research products to provide informed recommendations.

Order Creation and Placement

Create orders accurately, reducing the margin for errors and efficiently place orders to fulfill client requirements.

Client Acknowledgements

Send prompt acknowledgments to clients, ensuring clear communication.

Artwork Management

Either create artwork or collaborate with graphic artists to meet design needs.

Proof Coordination

Manage the process of sending proofs to clients, maintaining quality assurance.

Order Follow-Up

Ensure smooth order progress by proactively following up on every detail.

Tracking Information

Provide clients with tracking numbers, keeping them updated on their orders.

We offer a range of customized services designed to meet your unique needs. Partnering with our Virtual Assistants empowers you to streamline operations and enhance client satisfaction, allowing you to concentrate on core business strategies.

What We Do:

We find the right person that can help you grow your business

We train that person on Industry related topics

4 Weeks to Hire and Onboard a new Team Member

We meet with you and your VA periodically to make sure everything is going smoothly

How We Hire:

Here are 5 key steps in the streamlined hiring process at The Merch VA:

1. Needs Assessment

We collaborate to understand your precise needs, shaping a targeted strategy for success.

2. Philippines-based Sourcing

Partnering with a trusted Philippines service, we tap into diverse talent pools for efficient sourcing.

3. Rigorous Screening

Candidates are rigorously screened for meticulous attention to detail and precise direction-following.

4. Customized Assessments

Shortlisted candidates face two tailored assessments, each comprising five targeted tests.

5. Thorough Evaluation

Performance evaluation of assessment standouts helps us identify the best fit.

Choose The Merch VA for a hiring approach as unique as your organization.

What Makes us Different

No Implementation Fee

Ongoing Training Program

Less Expensive than other VA programs

No Charge replacement of VA if your VA is not working out

Flexible

The Training and Onboarding Process

General Knowledge: We train your VA in the basics which includes understanding terms like distributor, supplier, and end user.

Product Familiarity: The training covers the products we offer, such as Promotional Products, Decorated Apparel, Awards, Signs and Banners, and Printed Material.

Terminology: Your VA will become familiar with industry terms like LTM (Less Than Minimum), EQP (End Quantity Pricing), MOQ (Minimum Order Quantity), PMS Charges, and more.

Order Process: They'll learn about order specifics like Set Up Charges, Spec Samples, Pre-Production Samples, and Rush Orders. Additionally, your VA will gain proficiency in using industry research tools like Sage, ESP, and Distributor Central.

Artwork and Design: Training covers software tools like Adobe Illustrator and Adobe Photoshop, essential for handling design tasks.

After going through our training process, your VA will be equipped with the skills necessary to excel in the promotional products industry, enhancing your client support capabilities.

YOUR VA MATCHMAKER